Agency Worker Regulations 2010
The Agency Workers Regulations 2010 came into force in England Scotland and Wales on 1st October 2011. Liquid Personnel Ltd have prepared this policy in accordance with these Regulations and current relevant legislation.
This internal policy outlines the procedure for dealing with complaints specifically related to AWR. Liquid Personnel are committed to correctly applying AWR and making sure all staff are aware of work seeker’s rights in relation to it.
If you do not receive a satisfactory service in relation to AWR we need you to tell us about it. This will help us to improve our service to all our workers. Please contact our Operations Manager, Leanne Adcock on 0345 241959 in the first instance who will aim to resolve your enquiry informally via verbal communication within 48 hours.
If after this you wish to make a formal complaint in relation to an AWR issue, please write to our Operations Director, David Hickey at:
Once we have received your complaint, we will respond in writing within 28 days, in order to comply with the regulations and our response will include the following information:
- Relevant information relating to the basic working and employment conditions of the clients workers;
- The factors we considered when determining the basic working and employment conditions which applied to the agency worker at the time s/he allegedly did not receive the equal treatment they claim they were entitled to receive;
- Relevant information which explains the basis on which the client’s comparable employee was identified and the relevant terms and conditions applicable to that employee
We will try and resolve your complaint and ensure that it is brought to a conclusion however If you are still not satisfied with the response you receive from us then you can pursue a claim via an Employment Tribunal.