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Customer Service Consultant

Job Type:
Internal Jobs
Trainee Consultant
North West
Manchester, Greater Manchester
£22,000 to £22,000 per annum
Salary Description:
Up to £22000 per annum + PLUS BONUS
Job Ref:

Candidate Care Consultant- Customer Service

Liquid Personnel (part of Acacium Group)

Location: Manchester City Centre

Salary: £22,000 plus bonuses

About us:

Acacium Group is the UK's largest healthcare solutions partner offering recruitment staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a global business with offices across the UK, Europe, Australia, USA and Asia and we work collaboratively in our common purpose to improve people's lives through expert healthcare services. The Acacium Group lives by three core values- Driven by excellence, putting people first, always by your side- they determine our priorities and are the driving force behind everything we do.

Liquid Personnel:

Part of Acacium Group, Liquid Personnel is a fast-growing, multi-award-winning recruitment consultancy. We have been recognised as one of the country's best places to work, as well as for achieving phenomenal growth and business success by delivering the highest quality service to the Social Work, Healthcare, Nursing, Mental Health and Criminal Justice markets.

Due to the rapid growth of our business, we are looking for someone who has a real passion for customer service to join our Candidate Care team in our lively Northern Quarter office. As a Candidate Care Consultant, you will be providing excellent levels of customer service and aftercare for current working candidates, whilst constantly promoting the quality of service they can receive from Liquid Personnel.

What we offer:

* Competitive basic salary, with opportunities to earn quarterly bonuses
* Dedication to developing you and your career via our award-winning in-house training programme
* Career progression which is completely based on hard work rather than your tenure within the business
* The Liquid annual holiday (locations have included; Budapest, Amsterdam, Ibiza, Prague and Portugal)

* Work place pension scheme
* Free gym membership
* Regular company events (including Go Carting, Go Ape, Trips to the Races)
* Annual summer and Christmas parties
* Directors Club- for top performers across the business
* Regular competitions with exciting prizes up for grabs
* Early Friday finish- 3.30pm
* Discounted Tastecard membership
* Free Flu vaccinations
* Cycle to Work scheme
* Health Assessments and Dental Insurance
* Life Assurance, Critical Illness Cover and Private Medical Insurance

Liquid Personnel's awards and accreditations:

* Great Place to Work Certified 2020-2021
* Recognised in the UK's Best Workplaces for 5 years in a row
* Ranked in the Sunday Times Best Small Companies to Work For
* Listed in the Sunday Times Fast Track 100
* Winners of both the "People Development Business Award" and the "Best Back Office Support Team"
* Members of the Recruitment and Employment Confederation (REC)
* Recognised as a Disability Confident Employer

As a Candidate Care Consultant you will be responsible for:

* Maintaining weekly contact with our current workers from across Liquid Personnel's qualified contract recruitment teams
* Handling all candidate queries in relation to their current assignments
* Generating new business leads and acquiring candidate referrals
* Effectively promoting Liquid's services to ensure that we are the preferred agency for candidates
* Maximising candidate retention by communicating providing the highest levels of customer care
* Accurately updating and maintaining records on the company database
* Constant communication with social work candidates via phone and email
* Logging information directly onto client portals

As an ideal candidate for this role you will be:

* Hardworking with excellent communication skills- both verbal and written
* The ability to manage a demanding workload within a fast-paced working environment
* Able to make high volumes of engaging, productive outbound calls each day
* Able to work autonomously
* Committed to customer service


Contact Details:
Tel: 07450280935
Contact: Jay Wild

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