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Helpline Team Leader – East London

Liquid Personnel is currently looking for a Helpline Team Leader to join a fantastic service in East London.

The Helpline Team Leader is a new post which has been created following a review of the Helpline to strengthen integration between health, social care and community-based services, ensuring residents are provided with the right help as quickly as possible.

Your benefits as a Helpline Team Leader:

  • £35,000 per annum
  • Excellent training and development opportunities
  • Supportive team and management
  • Career progression opportunities

As a successful Helpline Team Leader, you will:

  • You will lead an effective, efficient, and safe helpline for the residents of Tower Hamlets.
  • Day-to-day management and leadership of a team of 4 Helpline Advisors and 3 First Response Officers.
  • You will be the key day-to-day contact for Tower Hamlets Connect Helpline, liaising effectively with community health and adult social services to ensure well-integrated and safe working practices and efficient and appropriate referral pathways.
  • You will monitor, develop, and review the Tower Hamlets Connect Helpline service, ensuring quality and continuous improvement.

Essential requirements of this Helpline Team Leader role:

  • Experience of working in adult social care settings or helpline or similar.
  • Experience of leading a high performing team at pace.
  • Excellent understanding of key legislation i.e. Care Act, Mental Health Act and Mental Capacity Act
  • Excellent knowledge of both the statutory role and preventative approaches to the safeguarding of vulnerable adults
  • The legal right to work in the UK


Helpline Team Leader – East London

Job details
Sector: Social work
Location: East London
Salary: £35,000 - £35,000 pa
Type: Permanent