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Quality Policy

Liquid Personnel's Quality Policy Statement:

Liquid Personnel are committed to delivering exceptional service which exceeds our customers’ and candidates’ expectations. To this end we operate a Management System which conforms to the requirements of ISO 9001:2008.

We recognise the diverse structures and requirements of our client base, and will provide a bespoke service to suit the particular needs of individual clients.

We seek to develop, maintain and enhance a reputation of efficiency, professionalism, and fairness which is of premier status within our industry. Such a level of service can only be achieved by the dedication, commitment and full support of all of our employees in all their activities.

The company as a whole works to comprehensive objectives, which provide a clear structure and guide as to how we can deliver the best service.  Directors are committed to transparency, and will ensure that employees are clearly informed of the company’s performance and plans.

Liquid Personnel recognises the importance of recruiting and retaining exceptional people in our business.   Our recruitment and development procedures are well-structured and subject to regular analysis and review.

The “Liquid Academy” provides a comprehensive and professional learning environment for all, ensuring that all of our staff are fully aware of all policies, industry legislation, best practice guidelines and safe recruitment practices.

We utilise a clearly structured and comprehensive CRM system to manage our relationships with all candidates.   We commit to offering equal opportunities to all candidates, and ensure the highest standards of data protection are upheld.  Our processes are transparent and open to audit. We operate a robust Vetting and Compliance Policy to cover candidates’ eligibility to work in the UK, DBS checks, references, qualifications and membership of relevant professional bodies. 

Above all, Liquid Personnel are dedicated to continually improving our service offering across all aspects of our business.  We will always seek to gain feedback and stakeholder input, making appropriate changes wherever possible to improve our service to candidates, clients, internal staff and all other parties.

Adherence to this policy involves every aspect of company activities and of all of its employees.  On-going training and education will be pursued to ensure they are fully conversant with Company objectives and how they are achieved.

We are committed to continuous improvement and have implemented a framework for measuring and improving our performance. This Policy and the Quality Management System will be reviewed at least annually as part of a full management Review.

Updated: December 2013

For more information about Liquid Personnel, call us today on 0345 241 9590, or email
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