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25/10/2023  •  Articles, Blog, Company news

You said. We listened: September’s Viewpoint Results

Thank you to everyone who participated in our recent Viewpoint survey. We were so pleased to see such a high volume of responses and really appreciate you taking the time out of your busy schedule to share your honest thoughts with us.

As we continue this journey together, we hope you can see just how much your feedback matters and how we’re using it to identify the areas we need to improve, making positive changes along the way so you can focus on doing what you love and changing countless lives.

If you’d like to learn more about how we’re turning your latest feedback into action, read on. 


We accept our communication levels have, at times, required improvement, and we’re committed to making changes in this area to make sure you’re always kept up to date.  

We are introducing service-level agreements for our customer support teams and implementing more frequent customer check-ins to ensure we can keep you better informed. We’re also delivering training so our teams have a better understanding of what and how to communicate at key stages in the recruitment process, utilising different types of channels so we can be more proactive with our responses.  

Payment process  

Delivering a first-class payroll service and ensuring you are paid correctly on time is so important to us, and we understand how frustrating it must be to chase delays with your pay due to human error. You’ll be pleased to hear that we have recently improved our payroll process by introducing an automated system that will require less human intervention and, in turn, reduce errors.  

Browse our social work job vacancies

As the leading social work recruitment agency in the UK, Liquid has hundreds of jobs in social work available. Browse our vacancies and apply today.


Thanks to your feedback, we recognise we need to improve the knowledge and support levels of some of our team members. To tackle this, we’ve recently appointed knowledge champions who are going to be creating and delivering comprehensive training workshops for the relevant individuals we received feedback about so we can bridge any gaps in their knowledge.  


We’re passionate about meeting the ambitious customer experience targets we set ourselves and rest assured, we’re doing everything we can to improve your experience with us. We are currently reviewing our candidate care and candidate management training so we can make the necessary upgrades to meet and exceed your expectations more consistently.  

Your feedback matters

Thank you once again for your continued participation. We’re looking forward to reading your responses to our next quarterly survey, which will arrive in your email inbox soon. 

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